At JAC, our commitment is to give you quality service. As part of that commitment, we gather information about our customers and Web site visitors so we can better serve you. We realize that your privacy is very important to you, your privacy is also important to us. You can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.

JAC highly values its customers and their personal information. This site uses the highest technology available to ensure the security of your personal information. This information is never sold, rented, or shared with anyone in any way.
Our site ensures a secure shopping site to protect against the loss, misuse, and/or alteration of your confidential personal and payment information.

PRIVACY POLICY
Our customers' privacy is extremely important to us, and we will never sell, rent, or share your personal or shopping history information in any way. When you browse our site and submit an order, JAC Candles collects two types of information about you.

The first type, is called a cookie (a marker). As you are browsing our Web site, a cookie remembers who you are as you browse the site and place items in your shopping cart. Without cookies, you would not be able to put items in your cart and click to view another Web page. This information is not linked to any personally identifiable information while on the site. When you close your browser, have left our site, or been inactive for over twenty minutes, the cookie simply terminates.

The second type of information that we collect is used to process your order. (Credit card information is only retained on our server long enough to process your payment.) This includes the following:

Name
Billing and Shipping Addresses
Email Address
Phone Number
Credit Card Information

We use the information you provide when placing an order to complete only that order. We do not share your information with outside parties except for what is necessary to complete that order (such as processing your payment and providing your shipping address to the carrier for delivery). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Your email address and/or phone number is used if we need to contact you about your order. Your email address is also used to notify you about the status of your order, and we use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not sold, rented, or shared with outside parties.

If our site security or privacy policy change at any time in the future, we will immediately post the changes to this information page. If you have any questions about our policies, the practices of this site, or your dealings with this Web site, please contact us at:

Info@johnleeames.com

John Ames Creatives
1541 N Martel Ave. #428
Los Angeles, CA 90046
323-882-6773

ADDRESS CORRECTION FEES
Packages are sent to the "Ship To" address provided when the order is submitted. If the address is incorrect, please notify us as soon as possible so the correction can be made before the package is shipped, since a $5.00 address correction fee is charged by the shipping carrier (UPS, etc.). If the carrier-corrected address is different than the "Ship To" information provided to us, the customer will be charged for the fee.

DAMAGES
Do not accept damaged packages from the carrier! All orders leave our office carefully packaged and sealed, and the carrier is responsible for the item while in transit. If your package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims.

BACKORDERS
Items temporarily out of stock will NOT be placed on backorder. We will try to notify everyone on the Web site first. If an order is placed, a notification will be sent via email directly to you informing you of the backorder. Charges will be refunded and the order must be replace by the customer when the stock is available on the site. We try to make sure sufficient stock is available for all products, but stock availability is not a guarantee.

RETURNS
Unused merchandise in original packaging, may be returned within 10 days. If items are returned because of defect or error on our part, the items will be replaced or credited. Orders that are refused upon delivery by the customer, and returned by the carrier, will be subject to return shipping charges. Refunds will be issued in the same form as original payment.

PRICE CHANGES
All prices are subject to change without notice. Price adjustments are effective immediately when posted to the Web site. The customer is responsible for full payment

TERMS OF SALE
We do not ship COD. All orders must be paid in full prior to shipping. Payment must be in US funds and may be made with Visa, MasterCard, American Express, Discover, PayPal, or eCheck.

SITE SECURITY AND PRIVACY POLICY
JAC Candles values its customers patronage and we respect your privacy. This site uses the highest technology available to ensure the security of your personal information. This information is never sold, rented, or shared in any way with someone else.

WARRANTY AND LIABILITY DISCLAIMER
The information contained on the JAC Web site is, to the best of our knowledge, accurate and complete. All information, products, and services available on this site are offered without any expressed or implied guarantees by JAC, nor do we accept any liability connected with the use of the information, products, or services contained on this site. By using this Web site, you accept the terms of the User Agreement and understand that your use is at your own risk.